Loss or Damage Claim - Motor Vehicle

This transaction set enables claimants to report losses or damages to motor vehicles during transportation or handling. Typically, a motor carrier, freight broker, or shipper sends a 924 to an insurance company, claims administrator, or third-party liability handler in response to a vehicle damage incident. The message structure is built around mandatory segments including the F01 (Identification of Claim), which establishes claimant information; the F6X (Identification - Automotive), which provides vehicle-specific details such as the VIN and make/model; and the F07 (Auto Claim Detail), which allows up to 99 line items to document individual damages, repair costs, and loss particulars. Optional segments like F02 (Identification of Shipment) and F12 (Basic Claim Information - Automotive) supply additional context such as shipment numbers and claim circumstances when relevant.

For example, Midwest Auto Transport files a 924 claim with SafeGuard Insurance after one of their carrier trucks delivers a client’s 2023 Chevrolet Tahoe to a dealership with collision damage to the driver’s side door and fender. The claim begins with the F01 segment identifying Midwest Auto Transport as the claimant, followed by the F6X segment containing the Tahoe’s VIN and specifications. The F07 segments then itemize each damage: the first details the dented door with an estimated $1,200 repair cost, and the second captures the fender damage at $850. SafeGuard Insurance receives the 924 and uses the structured claim details to route the case to an adjuster and process payment promptly.