Loss or Damage Claim - General Commodities is used by shippers, carriers, or freight forwarders to submit claims for cargo that has been lost or damaged during transport. The claimant sends the 920 transaction set to the carrier, freight company, or responsible party for reimbursement or resolution. The transaction set is typically sent in response to an incident where goods have suffered loss or damage and the claimant seeks compensation. Key segments include the F01 (Identification of Claim) segment that establishes the claim details from the claimant’s perspective, the F02 (Identification of Shipment) segment that links specific shipments to the claim, and the F05 (Allowance/Charge) segment that documents the financial amounts being claimed. Supporting information is organized through N1 Loops to identify all relevant parties and their contact details, and through optional F09 Loops containing detailed supporting evidence with notes and line-item charges.

Consider a practical scenario: Wilson Manufacturing ships machinery parts to Regional Assembly via Reliable Freight Services. Upon delivery, Wilson discovers that several cases were damaged and pallets are missing. Wilson’s logistics manager uses the 920 transaction to formally notify Reliable Freight Services of the loss and damage claim. The F01 segment initiates the claim with Wilson as claimant, the F02 segment references the original shipment details, and the F05 segments itemize charges for the damaged parts ($5,400) and missing inventory ($8,200). Wilson’s contact information and the carrier’s details are provided through the N1 Loop, allowing Reliable Freight Services’ claims department to acknowledge receipt and begin their investigation and settlement process.